Everything you need to know about getting started, support, and your account.
Most WhatsApp and email messages get a human reply within a few hours on business days (Sunday–Friday). Complex issues may take a little longer, but we'll always confirm we're on it.
Onboarding is white-glove. Once you sign up, our team verifies and connects your WhatsApp Business account for you — usually live within a day. No Meta Business Manager wrangling required.
Yes. Send us your existing contact list and message templates and we'll import them for you, then walk you through your first campaign.
Email and WhatsApp are monitored Sunday to Friday. Phone support runs 9am–6pm GST on the same days. Outside those hours, leave a message and we'll pick it up first thing.
Email info@latias.ai with a short description and any screenshots. For billing, include your account email and we'll sort it out directly — no ticket queue.
Yes — Latias connects with the apps you already use for orders, payments, and contacts. Tell us your stack during onboarding and we'll help you wire it up.
Our team replies within a few hours, Sunday to Friday.